Well I just don’t want to write a review on a network provider in a blog dedicated for .net programming, but I think its a MUST to write, so that my readers, and friends are aware of the problem with Airtel HSDPA Data Connection.
Well here are the specs and packages for their data connection Airtel provided:

Package Details:
Limited: 1 GB for Rs.300 + Tax
3 GB for Rs.600 + Tax
Unlimited: for Rs.1499 + Tax
Tax rates:
VAT (Value Added Tax) = 16.67%
MSL (Mobile Subscriber Levy) = 11.11%
ECL (Environmental Subscriber Levy) = 2%
Total: 29.78%
Do they offer promised speed?
This a question that there is no direct answer, for the unlimited package they said they offer 3.2mbps (409.6KB/s) As far as I know, people experience around 100 – 250Kb/s!
Is there any limits like Fair User Policy?
No, Its 100% unlimited
I Purchased the Unlimited Package, and the much hyped First month the connectivity was ok, connecting around 320 KB/s , but from february 2009, the culprit shows its real face. the connection is as low as 13 KB/s (yeah i understand as slow as the dialup connections in old days). i called their customer care service and the only reply i got from them is this :
“I’m very sorry for the inconvenience caused sir, but we are doing some upgrade process these days, and it will be fixed very soon”
Poor me, believed them, and until this moment I’m writing this post, the connection wasn’t fixed. i have called them with patience several times, and all the times I’ve got various responses from the customer care agents who had very less knowledge on the technology, which is irrelevant to the issue, and one of them were not at all caring what the customers problem was. most of the time the agents said their superior will call me back on the next morning, and non of the called me, and whatever the complaint numbers they give me is closed by them without resolution each time, whenever i call and ask about the complaint number. the above quoted text is the answer. one of them mentioned that the entire Internet is only 1MB/s and their connectivity is 3.2 MB/s . and the Internet is slow because its slower than their connectivity!?? . i hope non of you techies and geeks will agree with this (yeah can see some of you laugh ROFL) .
One Airtel agent mentioned that their ISP’s are full and needs time to upgrade, yeah its understandable, but is that a problem for a consumer who still pays the full amount for the service? we can bare with this for a week or two, but more than a month, ARE YOU KIDDING ME? . they should have planned well and done these to handle the amount of users, now their are doing their maintenance with the cost of many users money, and time.
Another thing i found with them is that a single connection through Internet download Manager was connecting around 13-20 KB/s , even to download a 10 MB file i had to wait more than 20 minutes, and also if i tried a concurrent download of 10 files at the same time, and each file was downloading in that speed, consuming a total bandwidth of 1MB or more. and non of the agents were able to explain me why is this happening.
And frustrated me, sent an email about this problem to 555@airtel.lk which is their customer care email, and is said that it will be responding within few days, responded after 14 days i sent the email, with the following reply. see how responsible Airtel is about their customer problems.
Yeah they sent an email on 23rd of April saying that the issue will be resolved on 17th of April 2009, as per to my knowledge 17th comes before 23rd not after right?, correct me if I’m wrong guys ROFL. and when i just called them and asked about this, guess what again the reply was the above quoted text, and a silence (poor agents I’m sure its not their faults, but they are the person we can communicate to Airtel right), and again the issue was never solved!?.
I think if Airtel is willing to maintain the hype it made when it launched in Sri Lanka, and the Reputation of Airtel Organization, it needs to consider about waiving off the monthly charge they charged for the month cycles March, and April from their data package customers, Isn’t it unfair to charge the customer for their mistakes, and for a service which didn’t serve its promise???
Friends in Sri Lanka, think twice before you select this Data connection, it might look like wonder when you start using it initially, but its NOT!!!!. its just an ILLUSION. I’m just posting this because i don’t want any of you guys to waste your valuable time, and money with a bad service which i experienced.
I think i would rather upgrade my DSL line with the SLT, rather than wasting my time with Airtel Anymore. even though DSL was slower than 3.2 MB/s, it never failed its promised bandwidth!!.
And my Final verdict:
Airtel HSDPA Data Connection = a Fake Promise
P.S : oh yeahh i just found that they’ve (Airtel) removed the data connection details from their website.
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Wed, May 13, 2009
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